Refund and Return Policy
At ARRK Clothing, we want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, we’re here to help!
Returns
You have 30 days from the date of purchase to return an item. To be eligible for a return, please make sure that:
The item is unused, unworn, and in its original, unopened packaging.
You provide a receipt or proof of purchase (such as your order number).
Refunds
Once we receive your returned item, we will inspect it and notify you regarding the status of your refund.
If your return is approved, we will initiate a refund to your original payment method.
The time it takes for the refund to appear will depend on your card issuer’s policies.
Non-Returnable Items
Please note that certain items are non-returnable, including:
Items that have been worn, washed, or used
Gift cards
How to Return an Item
Contact Us: Get in touch with our customer service team at info@entiosb2bgroup.com or call 076-055 71 22 to initiate the return process.
Pack the Item: Carefully pack the item in its original packaging, including all tags and accessories.
Ship the Item: Send the item to the return address provided by our customer service team.
Please note: Customers are responsible for paying their own shipping costs for returns, unless the return is due to an error on our part.
Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the return process for the original item and place a new order for the desired product.
Changes to This Policy
ARRK Clothing reserves the right to update or change this return and refund policy at any time. Any changes will be posted on this page.
Contact Us
If you have any questions, concerns, or requests regarding returns or refunds, please reach out to us at:
ARRK Clothing
Operated by: Entios B2B Group AB
Lisa Sass Gata 1, 422 53
Gothenburg, Sweden
Email: info@entiosb2bgroup.com
Phone: 076-055 71 22